Responsible Gaming at qqer — Play Smart, Stay Safe

1 Our Commitment to Responsible Gaming

At qqer, we believe that gambling should be an entertaining leisure activity — never a source of financial stress, relationship breakdown, or personal harm. As Bangladesh's trusted online casino and sports betting platform, we take our duty of care to every registered player seriously. That commitment is not a legal formality; it is a core operating principle embedded into every layer of how qqer is built and managed.

Responsible gaming at qqer means providing every player — whether they enjoy cricket betting during the BPL season, spinning slots, or playing live casino games — with the tools, information, and support they need to keep gambling in its proper place: as one enjoyable activity among many, funded only by money players can genuinely afford to spend on entertainment.

qqer operates a zero-tolerance policy toward underage gambling and actively monitors account activity for patterns that may suggest a player is experiencing difficulties. Where our systems detect at-risk behaviour, our responsible gaming team will reach out proactively to offer support and remind players of the tools available to them.

2 18+ Age Restriction

18+  Access to the qqer platform is strictly limited to individuals who are 18 years of age or older. This is a firm, non-negotiable requirement that applies to all players across Bangladesh, regardless of location within the country — whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh.

Age Verification Process

During the KYC (Know Your Customer) verification process, qqer requires all players to submit a government-issued photo identity document that confirms their date of birth. Accepted documents include:

• Bangladesh National Identity Card (NID)
• Valid passport
• Bangladesh driving licence

Withdrawal privileges are withheld until age verification is successfully completed. Any account where the registered player is found to be under 18 years of age will be immediately suspended, all pending withdrawals cancelled, and the matter escalated per our internal compliance procedures.

Protecting Young People

qqer does not direct any marketing communications toward individuals under 18 years of age and does not advertise on platforms, media channels, or events where the primary audience is under 18. If you have reason to believe that a minor is using the qqer platform, please contact the support team immediately at [email protected].

3 Recognising Problem Gambling

Problem gambling develops gradually. Many players do not realise they have developed a harmful relationship with gambling until the impact on their finances, relationships, or mental health is already significant. Recognising the early warning signs is the first — and most important — step toward regaining control.

qqer encourages all players to review the following self-assessment questions honestly. If you answer "yes" to three or more of these questions, we strongly recommend that you make use of our player protection tools or seek support from one of the organisations listed in Section 6.

4 Player Protection Tools

qqer provides a comprehensive suite of responsible gaming tools that every registered player can access directly from their account dashboard — at any time, without needing to contact support first. These tools are designed to give you meaningful, real-time control over your gambling behaviour.

How Limit Changes Work

To protect players from impulsive decisions, qqer applies an asymmetric policy to limit changes:

• Reducing a limit takes effect immediately — the lower limit applies from the moment you save the change.
• Increasing a limit is subject to a 7-day cooling-off period before the higher limit becomes active. This prevents a moment of impulsive decision-making from immediately overriding a protective limit you set during a calmer moment.

All limit changes are logged in your account activity history for full transparency.

5 Self-Exclusion

Self-exclusion is qqer's strongest player protection measure. When you request a self-exclusion, your account is immediately and completely suspended for the duration you choose. During the exclusion period:

• You will be unable to log in to your qqer account.
• All pending withdrawals of verified funds will be processed to your registered payment method (bKash, Nagad, Rocket, Upay, or card).
• All marketing communications — promotional emails, SMS bonus alerts, seasonal offers — will be stopped immediately and will not resume until you explicitly request reinstatement after the exclusion period ends.
• Your account will not be accessible even if you contact support requesting reinstatement before the exclusion period has expired.

Available Self-Exclusion Periods

• 6 months — recommended for players who feel their gambling has become problematic but want to reassess in the medium term.
• 1 year — provides a full calendar year away from the platform to rebuild financial stability and healthy habits.
• 3 years — a long-term commitment for players who recognise a persistent pattern of harmful gambling behaviour.
• Permanent / Lifetime — a permanent, irrevocable closure of your account. This cannot be reversed under any circumstances.

How to Request Self-Exclusion

Self-exclusion can be requested via three channels:

1. Directly from the Responsible Gaming section of your account dashboard — select your exclusion period and confirm. The exclusion takes effect within 5 minutes.
2. Via the 24/7 live chat — inform the agent that you wish to self-exclude, specify the period, and the agent will process the request immediately while you remain in the chat.
3. By emailing [email protected] with the subject line "Self-Exclusion Request" — include your registered email address, mobile number, and your chosen exclusion period. Requests submitted by email are processed within 2 hours, Bangladesh Standard Time (UTC+6).

After Self-Exclusion Ends

When a self-exclusion period expires (for non-permanent exclusions), your account does not automatically reactivate. You must take a deliberate, positive action to request reinstatement — typically by contacting support or logging in and confirming via a verification step. This ensures that reinstatement is a conscious decision, not a passive outcome.

Before reinstating, qqer's responsible gaming team will contact you to check your wellbeing and remind you of the player protection tools available. We may also suggest maintaining deposit or loss limits upon return.

6 Support Organisations

If you believe your gambling has become a problem — or if a family member or friend is concerned about your gambling behaviour — please reach out to one of the organisations below. Professional, confidential support is available, and seeking help is a sign of strength, not weakness.

International Resources (English-Language)

• Gamblers Anonymous (GA) — A worldwide fellowship of individuals who share their experience, strength, and hope with each other to solve their common problem and help others recover. Website: gamblersanonymous.org
• GamCare — Provides information, advice, and free counselling for anyone affected by problem gambling. Website: gamcare.org.uk
• BeGambleAware — Offers free, confidential help and advice for players concerned about their gambling, as well as resources for family and friends. Website: begambleaware.org
• National Council on Problem Gambling (NCPG) — US-based organisation offering a 24-hour helpline and chat service for problem gamblers worldwide. Website: ncpgambling.org

Mental Health and Financial Counselling in Bangladesh

For players in Bangladesh experiencing financial stress, anxiety, or depression linked to gambling, we recommend seeking assistance from a qualified mental health professional or financial counsellor. Many hospitals in Dhaka, Chittagong, and Sylhet offer psychiatric outpatient services. The National Mental Health Institute (NIMH) in Dhaka provides support for individuals experiencing behavioural and psychological difficulties.

7 Parental Controls

If you share a computer, smartphone, or tablet with children or other household members, qqer strongly recommends the following precautions to prevent minors from accessing gambling content:

Device-Level Precautions

• Never save your qqer login credentials in your browser's autofill, password manager, or on a note accessible to others in the household.
• Log out of your qqer account after every session — do not leave your account open on shared devices.
• Use a device PIN, biometric lock, or screen timeout to prevent unauthorised access when you are not present.
• Keep your registered mobile number private — two-factor authentication (2FA) SMS codes sent to your number provide an additional barrier if device access is obtained.

Third-Party Filtering Software

Parents and guardians can install third-party content filtering and parental control software on household devices to block access to gambling websites. Well-regarded options include:

• GamBlock — Software specifically designed to block gambling websites on multiple devices simultaneously.
• Net Nanny — A comprehensive parental controls platform available for Android, iOS, Windows, and macOS.
• Qustodio — Family monitoring software with category-based filtering, including gambling site blocking.

qqer does not endorse or have any commercial relationship with the above software providers. They are listed for informational purposes only as commonly used tools.

8 Contact Support

qqer's responsible gaming team is here for you at any hour of the day or night. If gaming is becoming a concern — for yourself or someone you care about — do not wait. Reach out now.

All responsible gaming communications are treated with complete confidentiality. Your request will be handled by a trained team member — never an automated response system — and your account information will not be shared with any third party as a result of your responsible gaming inquiry.

By using the qqer platform, you confirm that you are aged 18 or above and that you have read and understood this Responsible Gaming policy. 18+  Gambling can be addictive. Please play responsibly.