qqer Privacy Policy

1 Data We Collect

When you register for and use an account on the qqer platform, we collect personal data that is necessary to provide our services, comply with our legal obligations, and protect the integrity of the platform. This Privacy Policy describes in plain English what categories of personal data we collect, the purposes for which we collect them, and how long we retain them.

qqer is committed to collecting the minimum amount of personal data required for each specific purpose. We do not collect data speculatively or for purposes that are not described in this Privacy Policy.

1.1 Registration Data

When you create a qqer account, we collect the following information:

• Full legal name (as it appears on your government-issued identity document).
• Date of birth (to verify that you are aged 18 or above). 18+
• Residential address, including city (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or elsewhere in Bangladesh) and postcode.
• Email address.
• Mobile phone number (Bangladesh local number).
• Username and hashed password (passwords are never stored in plain text).

1.2 KYC and Identity Verification Data

Before withdrawal privileges are activated, qqer requires identity verification documents as part of our Know Your Customer (KYC) process. KYC data collected includes:

• Scanned or photographed copy of a government-issued photo identity document (National ID card, passport, or driving licence).
• Proof of residential address (utility bill, bank statement, or official government correspondence dated within 90 days).
• Proof of ownership of your payment method (e.g., screenshot of your registered bKash, Nagad, Rocket, or Upay account showing your name).
• In cases of enhanced due diligence: source-of-funds documentation such as a recent pay slip, tax return, or bank statement.

1.3 Transaction and Financial Data

We collect records of all financial transactions associated with your qqer account, including:

• Deposit amounts, dates, times, and payment methods (bKash, Nagad, Rocket, Upay, Visa, Mastercard).
• Withdrawal requests, amounts, processed dates, and destination payment account identifiers.
• Bonus credits, wagering activity, and balance adjustments.
• Transaction reference numbers for dispute resolution purposes.

Payment card numbers are never stored by qqer in full. Card transactions are processed via PCI-DSS compliant payment processors who tokenise card details before passing transaction confirmation to qqer.

1.4 Gameplay and Betting Data

qqer maintains server-side logs of all game sessions and bet placements for the purposes of dispute resolution, responsible gaming monitoring, and fraud prevention. This data includes:

• Game titles played, session start and end times, and stake/win amounts.
• Sports betting selections, odds accepted, and settlement outcomes.
• In-play betting actions and timestamps on live cricket and other markets.

1.5 Technical and Device Data

When you access the qqer platform via browser or mobile device, we automatically collect certain technical data:

• IP address (used for geolocation, fraud detection, and platform security).
• Device type, operating system, and browser version.
• Session timestamps and page interaction logs.
• Referring URL (the page you visited immediately before arriving at qqer.app).

1.6 Communication Data

When you contact the qqer support team via live chat or email, we retain records of those communications — including the content of messages, timestamps, and support agent responses — for quality assurance, dispute resolution, and training purposes.

2 How We Use Your Data

qqer uses the personal data we collect for the specific, legitimate purposes described in this section. We process your data only where we have a valid legal basis for doing so: contract performance, legal obligation, legitimate interest, or your explicit consent.

Purpose	Data Used	Legal Basis
Account creation and management	Registration data	Contract performance
Age verification (18+)	Date of birth, KYC documents	Legal obligation
Identity verification (KYC)	KYC and identity documents	Legal obligation
Payment processing	Transaction and financial data	Contract performance
Fraud prevention and AML	All categories	Legal obligation / Legitimate interest
Responsible gaming monitoring	Gameplay data, deposit history	Legal obligation / Legitimate interest
Customer support	Communication data, account data	Contract performance
Platform analytics and improvement	Technical / device data (anonymised)	Legitimate interest
Promotional communications	Email address, mobile number	Consent (opt-in)
Dispute resolution	Gameplay logs, transaction records	Contract performance / Legal obligation

2.1 Marketing Communications

qqer will only send you promotional emails or SMS messages regarding bonuses, new games, or seasonal offers (such as Eid promotions, BPL cricket season offers, or Pohela Boishakh specials) if you have opted in to marketing communications during registration or subsequently via your account settings. You may withdraw marketing consent at any time by updating your communication preferences in your account dashboard or by emailing [email protected] with the subject line "Unsubscribe".

2.2 Automated Decision-Making

qqer uses automated systems to monitor transaction patterns and gameplay behaviour as part of our fraud prevention and responsible gaming obligations. These systems may automatically flag accounts for manual review or apply temporary restrictions if unusual patterns are detected. Where an automated decision results in a restriction on your account, you have the right to request human review of that decision by contacting the support team.

3 Data Sharing & Disclosure

qqer does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

3.1 Payment Processors

To process deposits and withdrawals, qqer shares necessary transaction data with our payment processing partners, including the operators of bKash, Nagad, Rocket, Upay, and the card networks Visa and Mastercard. Each payment partner receives only the minimum data required to execute and confirm the relevant transaction. All payment partners are contractually obligated to process your data solely for the purpose of completing the transaction and are prohibited from using it for any other purpose.

3.2 Game Providers

qqer integrates games from licensed third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game provided by one of these studios, the game provider's platform may receive your anonymised or pseudonymised player session identifier and stake/win data for the purpose of rendering the game, calculating outcomes, and providing real-time RNG (random number generation) services. Full identity data is not shared with game providers.

3.3 Legal and Regulatory Authorities

qqer may disclose your personal data to law enforcement agencies, financial intelligence units, or other government bodies where required to do so by applicable law — for example, in response to a court order, anti-money laundering investigation, or a request from a financial regulatory authority. We will only make such disclosures to the extent legally required and will notify you where permitted by law.

3.4 Fraud Prevention Services

qqer may share technical device data and account behaviour signals with third-party fraud prevention and identity verification service providers for the purpose of detecting fraudulent account creation, payment fraud, and bonus abuse. These providers act as data processors on our behalf and are bound by strict data processing agreements.

3.5 Business Transfers

In the event that qqer undergoes a merger, acquisition, or sale of all or substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, we will notify registered players in advance and ensure that the acquiring entity is bound by terms no less protective of player data than this Privacy Policy.

4 Cookies & Tracking

The qqer website uses cookies and similar local storage technologies to support essential site functionality, maintain your logged-in session, and collect anonymised analytics data that helps us improve the platform experience for all Bangladesh players.

4.1 Types of Cookies We Use

Cookie Type	Purpose	Required?
Essential / Session	Maintain your logged-in session, store shopping cart state, and protect against CSRF attacks.	Yes — cannot be disabled
Preference	Remember your display preferences (language, notification settings) between visits.	Optional
Analytics	Collect anonymised page-view and interaction data to improve platform usability. No personal identifiers are transmitted.	Optional
Security	Detect and prevent fraudulent login attempts and bot activity.	Yes — cannot be disabled

4.2 What We Do Not Use

qqer does not use cross-site advertising cookies, retargeting pixels, social media tracking scripts, or any third-party behavioural profiling technology. No data collected via cookies on the qqer platform is shared with advertising networks or used to serve you targeted advertisements on other websites.

4.3 Managing Cookies

You can control and delete cookies through your browser settings at any time. Please be aware that disabling essential session cookies will prevent you from logging in to your qqer account. For instructions on managing cookies in your specific browser, consult your browser's help documentation. Common browsers used in Bangladesh (Chrome, Firefox, Samsung Internet, Opera Mini) all provide accessible cookie management settings.

5 Data Retention

qqer retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply:

Data Category	Retention Period	Reason
Registration and account data	Duration of account + 5 years after closure	AML compliance and dispute resolution
KYC identity documents	Duration of account + 5 years after closure	Regulatory and AML obligations
Transaction records	7 years from transaction date	Financial record-keeping requirements
Gameplay and betting logs	3 years from session date	Dispute resolution and fraud analysis
Support communications	3 years from last interaction	Quality assurance and dispute evidence
Technical / device logs	13 months (rolling)	Security monitoring and platform analytics
Marketing consent records	Until withdrawn + 1 year	Compliance with consent obligations

When personal data is no longer required for any of the above purposes, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual. Anonymised, aggregated data (for example, aggregate platform usage statistics with no individual identifiers) may be retained indefinitely for business analytics purposes.

6 Data Security

qqer implements a layered set of technical and organisational security measures designed to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our security framework includes:

6.1 Technical Measures

• TLS/SSL Encryption: All data in transit between your device and qqer servers is encrypted using TLS 1.2 or higher.
• Data at Rest Encryption: Sensitive stored data — including KYC documents and hashed credentials — is encrypted at the storage layer using AES-256.
• Password Hashing: Account passwords are stored as salted cryptographic hashes. Plain-text passwords are never stored or transmitted by qqer systems.
• Two-Factor Authentication (2FA): SMS-based 2FA is available for all accounts and is strongly recommended for Bangladesh players transacting via bKash and Nagad.
• Intrusion Detection: Automated systems monitor for unusual access patterns, brute-force login attempts, and anomalous transaction behaviour around the clock.
• Access Controls: Access to personal data is restricted to authorised qqer personnel on a strict need-to-know basis. All internal data access is logged and audited.

6.2 Organisational Measures

• All staff with access to personal data receive regular privacy and data security training.
• Third-party service providers are subject to data processing agreements that mandate security standards equivalent to or higher than those described in this policy.
• qqer conducts periodic internal security reviews and responds promptly to identified vulnerabilities.

6.3 Data Breach Procedure

In the event of a personal data breach that poses a risk to your rights and interests, qqer will notify affected players without undue delay — and in any case within 72 hours of becoming aware of the breach — describing the nature of the breach, the categories of data affected, and the steps taken to mitigate harm. Breach notifications will be sent to the email address registered on your qqer account.

7 Your Privacy Rights

As a qqer player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the qqer data protection team at [email protected] with the subject line "Data Rights Request". We will respond within 30 calendar days of receiving a valid request.

7.1 Right of Access

You have the right to request a copy of all personal data that qqer holds about you. Upon receiving a verified access request, qqer will provide a structured summary of your data within 30 days, at no charge for the first request in any 12-month period.

7.2 Right to Rectification

If any personal data held on your account is inaccurate or incomplete, you have the right to request that it be corrected. For changes to core identity data (name, date of birth), qqer may require supporting documentary evidence before making the update.

7.3 Right to Erasure

You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and there is no other legal basis for processing. Please note that qqer is required by anti-money laundering regulations to retain certain categories of data (KYC documents, transaction records) for defined periods after account closure, as described in Section 5. These categories cannot be deleted ahead of schedule regardless of an erasure request.

7.4 Right to Restrict Processing

You may request that qqer restrict the processing of your personal data — for example, while you contest the accuracy of a data item or while your erasure request is being assessed. During a restriction period, qqer will store your data but not actively process it for new purposes.

7.5 Right to Data Portability

You have the right to receive a copy of the personal data you provided to qqer in a structured, commonly used, machine-readable format (JSON or CSV), and to request that we transmit that data directly to another data controller where technically feasible.

7.6 Right to Object

You may object to qqer processing your personal data for direct marketing purposes at any time, without providing justification. You may also object to processing carried out on the basis of legitimate interest, in which case qqer will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests.

7.7 Rights Related to Automated Decision-Making

Where an automated decision has a significant effect on your account (such as an automatic temporary suspension triggered by the fraud detection system), you have the right to request human review of that decision. Submit your request via live chat or at [email protected] and a member of the qqer compliance team will review the automated decision and communicate the outcome within 5 business days.

8 Contact & DPO

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how qqer has handled your personal data, please contact us using the details below.

8.1 General Privacy Enquiries

Email the qqer privacy team at [email protected] with the subject line "Privacy Enquiry". Our team responds within 2 hours during operating hours, 24/7, Bangladesh Standard Time (UTC+6). For complex data rights requests, initial acknowledgement is provided within 2 hours and full resolution within 30 calendar days.

8.2 Live Chat Support

For urgent privacy or security concerns, the fastest route is the 24/7 live chat available inside your qqer account dashboard. Live chat agents can escalate data protection issues to the privacy team immediately.

8.3 Policy Updates

qqer reserves the right to update this Privacy Policy at any time. When material changes are made, registered players will be notified by email to their registered address at least 14 days before the changes take effect. Continued use of the qqer platform after the effective date of any update constitutes acceptance of the revised Privacy Policy. The date of the most recent revision is displayed at the top of this page.

The current version of this Privacy Policy is effective from 1 January 2026 and supersedes all previous versions. If you do not agree to the updated Privacy Policy, you should close your qqer account before the effective date of the change by contacting support at [email protected].

By registering and using the qqer platform, you confirm that you have read and understood this Privacy Policy in full. This policy was last updated on 1 January 2026. 18+